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Recall: Khion Ski Boot


Dynafit Khion Ski Boot RecallDynafit recalls all models of the Khion backcountry ski boot. "Dynafit reports that the reason for the recall is primarily related to a faulty walk/ski mechanism in which improper tooling led to too much play in the mechanism. To solve this issue, Dynafit released a plastic shim that temporarily eliminated issues with the feature." ~ Backcountry.com

Below is content from Dynafit. OSI is not responsible for this information.*


DYNAFIT KHION PRODUCT RECALL NOTICE

VOLUNTARY RECALL NOTICE ISSUED July 15, 2016, FOR ALL DYNAFIT KHION SKI BOOT MODELS IN NORTH AMERICA

At DYNAFIT, we’re committed to providing mountain endurance athletes with the safest, most innovative, and highest quality products to assist them during their mountain activities. We’ve set a high standard for ourselves, and are committed to continuing that legacy.

No injuries have been reported. However, for the safety of our customers we are issuing a precautionary, voluntary recall in North America for all Khion ski boot models. If you live in North America and own a pair of Khion ski boots, please read carefully below to understand the reason for the recall and options for receiving replacement product or a refund.

Please read this notice carefully and refer to the “How to Identify the Product” section below to determine whether your product is affect by this recall.

Reason for the Recall

DYNAFIT has received a small number of reports of potential safety issues with our Khion ski boot models: Khion Men’s, Khion Women’s, and Khion Carbon. These issues could potentially result in a fall or injury hazard.

Due to these potential issues, and the desire to provide you, our customer, with the best possible product, we are conducting a voluntary, precautionary recall of all Khion ski boots in North America.

Whether you choose to receive a replacement pair of boots or a full refund, it is important that you cease use of your Khion ski boots immediately and return them to DYNAFIT by following the instructions below.

How to Identify the Product

This recall applies to all models of the Khion ski boot line: Khion Men’s, Khion Women’s, and Khion Carbon. All Khion ski boots feature the word “KHION” written across the toe of the boot (shown below). In addition to the images on this page, if you unsure as to whether you own an affected product, cease use immediately and contact DYNAFIT for assistance in determining whether your product is included in this recall.

Even if your Khion ski boots have performed well and appear to be fine, you should not continue to use them.
Immediately cease using them, contact DYNAFIT, and return them for a replacement or a refund.

Khion is written on the toe of each model of boot

Khion front

 

Dynafit Ski Boot Front

 





Khion Boot Men’s. Model no: 08-000001502

Khion Men

 

Dynafit Khion Ski Boot Mens

 





Khion Boot Women’s Model no: 08-0000061503

Khion Women

 

 

Dynafit Khion Ski Boot Womens

 





Khion Carbon Boot Model no: 08-0000061504

Khion Carbon Boot

 

Dynafit Recall Carbon


To Receive a Replacement Pair of Boots

Please contact DYNAFIT North America at (844)412-7013 from 8 a.m. to 5 p.m. MST, Monday – Friday, or via email at khion@dynafit.us, to obtain a Return Authorization Number (RA#), return instructions, and a prepaid mailing label for your Khion ski boots.

If you opt to receive a new pair of boots, you will be instructed how to send your Khion ski boots back to DYNAFIT, and will be placed first in line for DYNAFIT’s new Men’s and Women’s Beast ski boot (expected to ship in October 2016) or the Carbon Beast ski boot (expected to ship November 2016). The Beast boot models incorporate a number of improvements that we’re confident will provide a safe, high performance customer experience. As such, we sincerely hope you opt to try the new Beast Boot. For further information about Beast, visit www.dynafit.com/us/ in August 2016 or contact us at DYNAFIT North America.

To Receive a Full Refund

Please contact DYNAFIT North America at (844)412-7013 from 8 a.m. to 5 p.m. MST, Monday – Friday, or via email at khion@dynafit.us, to obtain a Return Authorization Number (RA#), return instructions, and a prepaid mailing label for your Khion ski boots.

If you opt to receive a refund, you will be instructed how to send your Khion ski boots back to DYNAFIT along with proof of purchase so we can refund you the full purchase amount, including any applicable taxes and shipping charges. After we receive your Khion ski boots, we will issue a refund to you via check or credit card for the full amount of your Khion purchase price, plus original shipping charges and taxes (if any). We will notify you after we receive your boots and we expect to issue a refund check or credit to your credit card account within 5-7 business days.

Canadian Customers: we can refund your credit card as soon as we have received the boots and proof of purchase. For non credit card purchasing customers, our team will work to find the simplest, quickest refund solution that guarantees you the full amount.

For More Information:

If you have any further questions, please email khion@dynafit.us or call us toll-free at (844)412-7013.

Download Recall Notice for Printing

 


*OSI has no control over and is not responsible for the content of these releases. Not all relevant details, information or images included in the original release may be shared here. This website presents selected outdoor product recalls that may be of interest to our readers. This website does not present a complete list of product recalls. For complete listings of official product recalls visit recalls.gov (US), Health Canada or the recall agency in your country. Please contact the U.S. Consumer Product Safety Commission, other agencies listed on recalls.gov, Health Canada or the product manufacturer if you need any additional information regarding a specific recall.

Posted by

OSI Staff

on 7/22/16
Categories: 
Recalls

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