Photo Credits

Climbers Start Up the Spearhead

Young woman belaying her partner low on the North Ridge of the Spearhead (III 5.6) in Rocky Mountain National Park, Colorado.

© Forest Woodward : http://www.forestwoodward.com/

Notice to Inspect: Wild Country Friends

Wild Country FriendsWild Country has issued a voluntary notice to inspect Friends 2, 3, & 4 manufactured in 2016 (purchased in 2016 or 2017). A manufacturing defect can cause the cam lobe assembly to slide down the stem cable when the trigger is activated. This is not critical to safety but affects control of cam assembly so that lobes may not be fully retracted.


Below is content from Wild Country. OSI is not responsible for this information.*

 


Wild Country Friends 2, 3 & 4 - Voluntary notice to inspect

VOLUNTARY NOTICE TO INSPECT

ISSUED 31/03/2017

WILD COUNTRY FRIENDS 2, 3 & 4

For the safety of all of our customers we are issuing an immediate notice to inspect for all Wild Country Friends 2, 3 & 4 manufactured during 2016.

If you own a Wild Country Friend 2, 3 & 4 that was purchased during 2016 or 2017 please read this notice carefully and follow the instructions “How to Identify the Product”, so that you can ascertain whether your product is affected by this notice to inspect.



The reason for the notice:

We have found a manufacturing fault on a small quantity of Friends 2, 3 & 4 which could cause the cam lobe assembly to slide down the stem cable when the trigger is activated, see picture below.

Wild Country Friend Failure


The effect of this is NOT safety critical but will have the effect of reducing the control of the cam assembly such that the lobes cannot be fully retracted.

No safety critical incidents have been reported; however, in the interest of customer safety, Wild Country has decided to voluntarily issue a notice to inspect.

Even on a Friend with this manufacturing fault it may not be immediately obvious and no slippage will have occurred. We therefore ask that you instigate a voluntary inspection procedure to identify if your Friend 2, 3 or 4 is affected. If so affected you must return the Friend 2, 3 & 4 to us without exception.

Our first priority is always the safety of the climbing community and our customers; therefore we have taken the decision to issue this notice to inspect for all Friend 2, 3 & 4 sold in 2016 and 2017 with immediate effect.

We apologise for the inconvenience this may cause, and thank you in advance for your cooperation in helping us to identify all of the affected Friend 2, 3 & 4 for return and replacement.

How to identify the product:

The products affected by this recall are Friends 2, 3 & 4 manufactured in 2016 and purchased in 2016 & 2017, with the following batch codes (see pictures below);

01A0116 (No dot)

01A0116. (I x dot)

01A0116.. (2 x dot)

01A0116… (3 x dot)

Wild Country Friends



How to find the batch code:



The batch code is marked on the underside of one of the cam lobes closest to the stem; please refer to the picture below:

Friends Batch Code

 


How to inspect the product:

1) Holding the Friend in the normal fashion with thumb in loop and index finger and middle finger on trigger apply maximum pressure to retract the cam lobes to fully closed. Repeat this procedure several times as vigorously as possible (see illustration 1).

2) Holding the Friend vertically by the thumb loop, cam lobes down, strike the cam lobes vigorously once only on a hard wooden surface from a height of 15cm/6 Inches (see illustration 2). Repeat the procedure (1) to finish the inspection test.

3) If the Friend withstands this test and the cam lobes remain in place the assembly is sound and no further action is needed.

4) If the cam lobes become detached please return the Friend to Wild Country for replacement. See procedure below.

Friends Inspection

 

 

 

 

 

 

 

 

Friends Inspection 2

How to return the product:

It is important that you only return Friends 2, 3 & 4 that are identified as having the batch codes listed below and have failed the inspection procedure;

01A0116 (No dot)

01A0116. (I x dot)

01A0116.. (2 x dot)

01A0116… (3 x dot)

If in doubt please e-mail a photograph to recall@wildcountry.com or telephone + 44 (0)1298 871010 (or 303-444-0446 from USA) and you will be advised how to proceed.

Once identified correctly and after completion of the inspection procedure follow the instructions below to return the faulty Friend 2, 3 or 4 to your retailer or Wild Country directly.

Where to return the product:

Preferably you should return your Friend 2, 3 or 4 directly to the retailer where you made the purchase.

If you are unable for whatever reason to return your Friend 2, 3 or 4 to your retailer then you can send it back to Wild Country directly at:

Wild Country Ltd

Meverill Road

Buxton

Derbyshire

UK

SK17 8PY

For North American customer please return your Friend to:

Attention Warranty.

Salewa NA,

1711,

15th St,

Boulder CO,

80302

What we will do when we receive the product:

We will replace your returned product as quickly and efficiently as possible.

The replaced Friend will have been produced, tested and inspected to the highest standards and in accordance with the corrective actions required by the original manufacturing error.

We will endeavour to process the returned product and issue a replacement as soon as practicable, we anticipate within two weeks of receipt by Wild Country. If however there is going to be a delay we will inform you immediately of this.

Shipping costs:

If you are unable to return the product directly to your retailer and therefore incur shipping costs to return it Wild Country, please contact us directly for more information.

For more information:

You can contact us or find more information at any time:

Go to: http://www.wildcountry.com/friends-voluntary-notice-to-inspect

Email: recall@wildcountry.com

UK Telephone: + 44 (0) 1298 871010

US Telephone: 303-444-0446

 


*OSI has no control over and is not responsible for the content of these releases. Not all relevant details, information or images included in the original release may be shared here. This website presents selected outdoor product recalls that may be of interest to our readers. This website does not present a complete list of product recalls. For complete listings of official product recalls visit recalls.gov (US), Health Canada or the recall agency in your country. Please contact the U.S. Consumer Product Safety Commission, other agencies listed on recalls.gov, Health Canada or the product manufacturer if you need any additional information regarding a specific recall.

Posted by

OSI Staff

on 4/4/17
Categories: 
RecallsNews

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